General

Accommodation

• When will I receive the Summercards?
• is barbecuing allowed?
• Can I add a person to my booking?
• How to report damage?
• What type of coffee maker do the holiday homes have?
• What do I do if I have a complaint about the holiday home?

See all 22 articles

Insurance

• Cann I still get an cancellation insurance?
• Is there accommodation inventory insurance for the holiday home?

Reservation

• What is the booker's minimum age?
• What is the definition of on the slopes/lift according to ChaletsPlus?
• What is the procedure if I want to make a booking via the website?
• When will the travel information be sent?
• Why is there no guest review for a holiday home?
• Can I book ski passes via ChaletsPlus?

See all 11 articles

Travel

• Are snow tyres required during the winter months?
• Where can I charge my electric car in Austria?
• Is a motorway (Autobahn) vignette for Austria necessary and where can I buy it?
• Do I need to take snow chains?
• Is there a possibility to charge an electric car?

Payment

• When and what amount do I have to pay for my booking?
• When will my deposit be refunded?
• Why do I have to pay a security deposit?
• How can I pay for my reservation?

Change

• Can I still change or cancel my booking?

Cancel

• Can the booked period be rebooked?
• What do I have to pay if I cancel?
• How can I cancel my booking?
• When do I have to cancel to avoid being charged?

General

• Can I regularly receive information from ChaletsPlus?
• Is ChaletsPlus reliable and is my money safe?