Guest

General

• Is ChaletsPlus reliable and is my money safe?
• Can I regularly receive information from ChaletsPlus?

Cancel

• Reschedule Your Booking at ChaletsPlus – Conditions & Limitations
• Can I add an extra person to my my ChaletsPlus booking?
• Can I change or cancel my booking with ChaletsPlus?
• How can I make a change for my booking afterwards?
• What do I have to pay if I cancel?
• How can I cancel my booking?

See all 7 articles

Payment

• Why don't I see a payment overview of my booking in MyChaletsPlus account?
• When and what amount do I have to pay for my booking?
• When will my deposit be refunded?
• Why do I have to pay a security deposit?
• How can I pay for my reservation?

Included extras

• How do guests receive their digital Guest Mobility Ticket and what to do if the QR code is lost?
• Which guests receive a Guest Mobility Ticket?
• What is the Salzburg Verkehr Guest Mobility Ticket?
• Is access to the Kristallbad included?
• Are Sommercards included and when will I receive them?

Travel

• How or where do I receive the key to the holiday home?
• Download our special ChaletsPlus guest app
• Do I have to pay a toll for the Gerlos Alpenstraße?
• Can I check in earlier?
• Are snow tyres required during the winter months?
• Where can I charge my electric car in Austria?

See all 9 articles

Reservation

• Where can I find the ChaletsPlus cancellation policy?
• Where can I find the general terms and conditions of ChaletsPlus?
• Can I make a pre-booking ?
• Can I get a discount?
• What is the booker's minimum age?
• Where are the holiday homes exactly?

See all 16 articles

Accommodation

• Are a raclette grill, gourmet set, and fondue pot available in the holiday home?
• Can I order a Christmas tree and/or Christmas decorations?
• Are additional parking spaces possible?
• is barbecuing allowed?
• Can an extra bed be added?
• Can I book a parking space?

See all 22 articles

Insurance

• Can I take out a cancellation insurance?
• Is there accommodation inventory insurance for the holiday home?