General
Cancel
- Can I change or cancel my booking with ChaletsPlus?
- What is the deadline for cancelling my booking with ChaletsPlus free of charge?
- What do I need to pay if I cancel my booking with ChaletsPlus?
- How can I cancel my booking?
- Reschedule Your Booking at ChaletsPlus – Conditions & Limitations
- What are the change fees for my booking with ChaletsPlus?
Payment
- When do I need to pay the total travel amount with ChaletsPlus?
- Which payment methods can I use to pay my travel sum at ChaletsPlus?
- Is it safe to make a payment via Mollie?
- Why do I need to pay a deposit with ChaletsPlus?
- When will I get my deposit back with ChaletsPlus?
- Where can I find the payment overview for my booking in MyChaletsPlus?
Extras to book
- Can I take out a cancellation insurance with ChaletsPlus when making my booking?
- Is a cot available in the holiday home, and can I book one?
- Is a high chair available in the holiday home, and can I book one?
- Can I arrange childcare or a nanny service through ChaletsPlus during my winter holiday?
- Can I have an extra bed placed in my holiday home?
- Can I order extra towels at ChaletsPlus?
Included extras
- Are Sommercards included and when will I receive them?
- Is access to the Kristallbad included with my ChaletsPlus booking?
- How do I receive the digital Guest Mobility Ticket from ChaletsPlus?
- Can you travel for free from the airport with the Guest Mobility Ticket?
- Who receives a Guest Mobility Ticket with ChaletsPlus?
- What is the Salzburg Guest Mobility Ticket and what does it include?
Other questions
Reservation
- What is the procedure for making an online booking?
- Can I place an option on a holiday home before booking?
- Can I book a holiday home for more or less than 7 nights?
- Can I get a discount on the rental price of my chalet or apartment?
- Where can you find the cancellation policy of ChaletsPlus?
- Where can you find the general terms and conditions of ChaletsPlus?
Holiday destination
Accommodation
- What should you know about charging your electric vehicle during your stay?
- Why hasn’t the dishwasher been emptied upon arrival?
- Why are there used items or food products in the holiday accommodation?
- Are raclette grills, gourmet sets or fondue pots available in the holiday home?
- What type of coffee machine is available in your holiday accommodation?
- Do you need to bring your own kitchen linen?
Travel
- What is a service set?
- Will the beds be made up for me upon arrival?
- How or where do you receive the key to your holiday home?
- When will you receive your travel information from ChaletsPlus?
- Can I check in earlier than 4 p.m.?
- How many towels are provided in the holiday accommodation upon arrival?